
All you have to do is manually force the update, which can be done on PC by staying in the Genshin Impact folder and going through the file titled, "UpdateProgram." On PS4 and mobile, it's even more straightforward, as there will be an option to check for updates by clicking on the game on your dashboard or home page. Usually this is done automatically, but there are plenty of reasons for your device to not cooperate.
If this doesn't work, you probably need to install the latest Genshin Impact update. Opening it from this location as opposed to your desktop can often iron out any minor issues occurring under the hood. Once you're here, look for a file with the ".exe." suffix, which is the game's official launcher. What this means is ignoring your desktop shortcut and instead accessing the game through the "Genshin Impact" folder in your file manager. The first thing you'll want to do (if you're on PC, if you're on PS4 or mobile skip to the next step) is close your game and try relaunching it via its local filepath. Related: Genshin Impact Geovishap Hatchlings Guide - Where To Find Fragile Bone Shards How To Fix The Genshin Impact Launch Button Greyed Out Error
It's especially important that you try these methods in order, as that will a) save the most time, and b) ensure that you can diagnose the problem efficiently and effectively, enabling you to quickly rectify future issues. Here's a handy checklist of things to try in order to get your game back on track.