When prompted for scan type, Click on Full scan Next, when prompted by Windows, allow it to start by clicking Yes When presented with the initial ESET options, click on "Computer Scan". Go to the saved file, and double click it to get it started.
Save the file to your system, such as the Downloads folder, or else to the Desktop. It will start a download of "esetonlinescanner_enu.exe" I would suggest a free scan with the ESET Online Scanner Thank you for the latest Scan report by Malwarebytes for Windows. Then, locate the Scan run report export out a copy & then attach in with your reply. It does not take long.Īnd again, be sure all detected items are removed.
That too is very critical.īe sure all items were removed. When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. Select a Threat Scan ( which should be the default). Now click the small X to get back to the main menu window. Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ONĬlick it to get it ON if it does not show a blue-color Start Malwarebytes from the Windows Start menu.Ĭlick Settings ( gear icon) at the top right of Malwarebytes window. Have lots of patience / Follow all the prompts / we need to be sure your Malwarebytes is the latest release.ĭo you see on there "COMPONENT Package" 1. Look on the General tab.įind & click the button marked "Check for Updates". I would like for you to get and apply the latest release version 4.1.0 The Version of Malwarebytes for Windows on this pc is old. It found & removed the "autokms" & also found a couple of other malware.įound HackTool:Win32/AutoKMS, partially removed.įound HackTool:MSIL/AutoKMS.I!MTB and Removed! Thanks for the log from the Safety Scanner. The log will be at %SYSTEMROOT%\debug\msert.log which in most cases is The download links & the how-to-run-the tool are at this link at Microsoft The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. What is the name of the latest files you downloaded & where are they ? what were they ?
Please only just attach all report files, etc that I ask for as we go along. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please do not do any changes on your own without first checking with me. Please follow my directions as we go along. What I can do is guide you to look for malware & to remove it when found. Please know that I cannot be a party to evasion of licensing for Microsoft software or any other software. Let me know what first name you prefer to go by. I will be helping and guiding you, going forward on this case.
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